I just read this post by Mike Kelly, about our tendency to want to seek first to be understood, before we seek to understand the other person. Wow.
As always, Mike impresses me with his ability to deal with people issues (and even his own issues) with grace. Color me impressed.
Schedule and Events
March 26-29, 2012, Software Test Professionals Conference, New Orleans
July, 14-15, 2012 - Test Coach Camp, San Jose, California
July, 16-18, 2012 - Conference for the Association for Software Testing (CAST 2012), San Jose, California
August 2012+ - At Liberty; available. Contact me by email: Matt.Heusser@gmail.com