Last time I introduced the Malcolm Baldridge Quality Award, and my doubts about it.
I wrote a serious, detailed response that I will post tomorrow. In the mean time, though, I would like to give the five-minute version. It goes something like this:
I have a number of concerns about the Baldridge award, but chief among them is the worldview it seems to be advancing: One in which the ideal business has a defined process and can be managed 'by the numbers.'
In my experience, this kind of business is *both* especially vulnerable to black swan problems, but also vulnerable to disruptive innovations. It pursues a form of maturity that I do not agree with.
I'll debate the details tomorrow - for now, Barry Schwartz's presentation "Practical Wisdom" says it all for me:
For the record: I'm with Barry.
Schedule and Events
March 26-29, 2012, Software Test Professionals Conference, New Orleans
July, 14-15, 2012 - Test Coach Camp, San Jose, California
July, 16-18, 2012 - Conference for the Association for Software Testing (CAST 2012), San Jose, California
August 2012+ - At Liberty; available. Contact me by email: Matt.Heusser@gmail.com